Direct-to-Disk HD Video Recorders








Wafian Customer Support Center

Welcome to the Wafian on-line Customer Support Center.  At Wafian, we want to make sure you get more than the highest quality products.  We believe you should also get the best and most knowledgeable support team in the industry.  Whether it is configuring your recorder to work best within your workflow, or simply figuring out the optimal settings for your project, it should be easy for you to get the support you need.  Feel free to email our Customer Support Center any time!  In order to serve you better and faster, please include the following information in your email:


  1. Wafian recorder serial number.

  2. If you are contacting us regarding a concern that you have discussed with us in the past, please provide us with your previous incident number.

  3. Text of the error message and/or description of abnormal condition.

  4. Steps to reproduce the problem (if available) and steps already taken to solve the problem.

  5. Manufacturer and model number of the equipment that you are using to connect to your Wafian recorder.

Submit your questions and service requests to

Note that we strongly recommend that you visit our knowledge base, where you will likely find answers to the most popular support topics we are contacted about.  Lastly, please keep in mind that Wafian recorders are sophisticated electronic recording devices and as such, they requires appropriate care.  Please read our recommendations for handling and usage of your Wafian recorder, as well as other disclaimers.

Telephone Numbers:
When contacting us by phone, please be sure to provide the customer support service team with the information listed above, along with your service request.

Phone 1-858-863-4166 (option 2)

We also welcome your questions and comments about this website.  Please contact us at the same number or email address.


Knowledge Base


3525 Del Mar Heights Rd. #417

San Diego, CA 92130

Phone: 858-863-4166


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